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- Adobe Acrobat Reader DC DC DC 2020.013.20066 is available to all software users as a free download for Windows 10 PCs but also without a hitch on Windows 7 and Windows 8. Compatibility with this PDF viewer software may vary, but will generally run fine under Microsoft Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista and Windows XP.
Download Adobe Acrobat Reader DC for Mac to view & print PDF files. Adobe Acrobat Reader DC has had 1 update within the past 6 months.
Adobe Reader and Acrobat Cleaner Tool
The Adobe Reader and Acrobat Cleaner Tool removes a standalone installation of Reader or Acrobat, including any preferences and settings that may be preserved during a standard program uninstall.
While most installs, uninstalls, and updates operations happen without incident, there are cases where a user may not be able to complete such tasks due to some registry or file conflict on the machine. This is particularly problematic when permissions set on plist entries or files prevent the successful installation of new installs and/or updates. The Adobe Reader and Acrobat Cleaner Tool is designed to fix such issues by cleaning up corrupted installations, including removing or fixing corrupted files, removing or changing permissions registry entries, etc. The tool provides options for removing problematic Acrobat items only while leaving Reader untouched and vice versa.
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Adobe Reader DC and Acrobat DC Cleaner Tool
AcroCleaner for DC and later
This download provides the Adobe Reader and Acrobat Cleaner Tool for Windows and Mac.
IMPORTANT:
1. THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.
2.The Windows version of the tool only supports cleanup of DC products (both Continuous and Classic tracks). If you want to remove any older versions of Acrobat and Reader products then please refer to “AcroCleaner for 10.x and later”.
3. In some scenarios Cleaner tool for Windows might affect some preferences common between Acrobat and Reader. Hence it is advised that if both Acrobat and Reader products are installed on machine then the installed product be repaired after running the cleaner Tool.
1. THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.
2.The Windows version of the tool only supports cleanup of DC products (both Continuous and Classic tracks). If you want to remove any older versions of Acrobat and Reader products then please refer to “AcroCleaner for 10.x and later”.
3. In some scenarios Cleaner tool for Windows might affect some preferences common between Acrobat and Reader. Hence it is advised that if both Acrobat and Reader products are installed on machine then the installed product be repaired after running the cleaner Tool.
Version | 4 |
---|---|
Date | June 10, 2015 |
Use the AcroCleaner Version 4 for DC and later on Windows to cleanup failed or partial uninstalls of DC products.
English
- Download Adobe Reader DC and Acrobat DC Cleaner Tool for Windows version 4.0 (ZIP, 468 KB)
Version | 1 |
---|---|
Date | Dec 13, 2017 |
Use the AcroCleaner Version 1 for 11.x, DC and later on Mac to cleanup failed or partial uninstalls of of 11.x and DC products.
English
- Download Adobe Reader DC and Acrobat DC Cleaner Tool for Mac version 1.0 (DMG, 416 KB)
Adobe Reader and Acrobat Cleaner Tool
Why Can't I Download Adobe Acrobat Reader Dc On Mac Desktop
AcroCleaner for 10.x and later
This download provides the Adobe Reader and Acrobat Cleaner Tool for Windows.
IMPORTANT:
THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.
THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.
Version | Preview 2 |
---|---|
Date | June 17, 2013 |
Use the AcroCleaner Version 2 for 10.x and later to cleanup failed or partial uninstalls of 10.x and 11.x products.
English
- Download Adobe Reader and Acrobat Cleaner Tool for Windows version 2 (ZIP, 651 KB)
AcroCleaner for 9.x
Version | Preview 1 |
---|---|
Date | June 17, 2013 |
Use the AcroCleaner for 9.x to cleanup failed or partial uninstalls of 9.x products.
Why Can't I Download Adobe Acrobat Reader Dc On Mac Download
English- Download Adobe Reader and Acrobat Cleaner Tool for Windows version 1 (ZIP, 614 KB)
User Instructions
Follow either the User Interface Workflow or the Command Line Usage instructions below to use the Adobe Reader and Acrobat Cleaner Tool. Once you are done, please send us your comments and let us know about your experience.
User Interface Workflow
- Do not proceed if you installed Acrobat or Reader as part of Creative Suite. This tool can only be used with standalone versions of Acrobat and Reader.
- Double click the AdbeArCleaner.exe file.
- Verify you want to continue, and choose Next.
- Accept the EULA and choose Next.
- Choose the standalone product to clean and choose Next.
- If the product to be cleaned is installed on the machine, tool directly proceeds to cleanup.
- If the product is not found, then Acrobat/Reader is cleaned from default installation location at ProgramFilesFolderAdobeAcrobat *.* folder. The user is also given an option to select and add any other additional installation.
- If more than one product is detected, choose which product to remove and whether or not to remove any files that may be shared between Adobe Reader and Acrobat.
- Choose Clean Now. Cleanup begins.
- When finished, restart the machine.
Command Line Usage
- Do not proceed if you installed Acrobat or Reader as part of Creative Suite. This tool can only be used with standalone versions of Acrobat and Reader.
- Open a command prompt.
- Run tool with the desired command line parameters as follows:
ProductId Identifies the product:
0 = Acrobat (Default)
1 = ReaderInstallPath Specifies the product installation path. Default = the product’s default location; e.g. C:Program Files (x86)AdobeReader 10.0. You must use this parameter when using ScanForOthers = 0. CleanLevel Specifies the level of cleanup; i.e. shared components should be cleaned or not:
0 (Default) = clean only components for the selected product.
1 = clean components for the selected product as well as shared components.ScanForOthers Specifies whether to search for and delete only the installation directory identified by InstallPath or all directories on the machine:
0 = Search for and delete only directories found on the path specified by the InstallPath parameter.
1 (Default) = Search for and delete installation directories system wide. This search includes non-default paths as well as default paths such as C:Program FilesAdobeAcrobat 10.0./? Invokes the tool’s Help; for example: AdbeArCleaner.exe /?
User Interface Workflow
- Double click to mount the AdobeAcroCleanerTool.dmg
- Double click the file: AcroCleanerTool.app
- Verify you want to continue, and choose Next.
- Accept the EULA and choose Next.
- Choose the product to remove and click Next.
- Applications found installed are listed separately for both Acrobat and Reader. By default, all the listed applications will be selected for clean-up. Following buttons below the lists can be used to customize the list.
Remove button: Select the application you don’t want to uninstall and click ‘Remove’ button below that particular list.
Refresh button: You can repopulate the full list again using ‘Refresh’ button below that particular list. - Click on Clean button to remove the listed applications
- Press OK to confirm.
- Provide admin password in the admin prompt dialog.
- Cleanup processing begins.
- Press OK once finished dialog is shown.
- Press Quit button to quit the CleanerTool app or ViewLog button to view the logs.
Frequently Asked Questions
- Windows 7: C:Users[USERNAME]AppDataLocalTempRaftLogsAdbeArCleaner.log
- Windows XP: C:Documents and Settings[USERNAME]Local SettingsTempRaftLogsAdbeArCleaner.log
- Mac: ~/Library/Logs/Adobe/AcroCleanerTool.log
Mac: The tool can be used from OS X 10.9 and onward.
Known Issues
- If you have both Acrobat and Reader installed, removing the product that is the default PDF viewer can result in the other product failing to become the new default PDF viewer. When this problem occurs, run Repair on the remaining product and reboot the machine to make the remaining product the default PDF handler.
- For Acrobat Pro Extended 9.x, the tool leaves the Acrobat entry in Add Remove Programs. To manually remove this entry, run an uninstallation from the ARP entry or manually remove the following registry entries:
- Windows 32 Bit OS: HKLMSOFTWAREMicrosoftWindowsCurrentVersionUninstall<Product-Code>
- Windows 64 Bit OS: HKLMSOFTWAREWow6432NodeMicrosoftWindowsCurrentVersionUninstall<Product-Code>
- The product code is language specific. For example, for EFG it would be {AC76BA86-1033-F400-7761-000000000004}
- The Cleaner Tool removes the Reader 9.x or Acrobat 9.x installation even if the user chooses Cancel at the Files in Use dialog during uninstallation. The File in Use dialog appears when you try to uninstall a product that is already running.
Adobe Reader and Acrobat Cleaner Tool
You must check the box above to indicate your agreement to the agreements listed above to activate the download link.
You receive an error when trying to update Acrobat or Reader.
Installing Adobe Reader DC is a two-step process. First, you download the installation package, and then you install Reader from that package file. You don't have to remove the older version of Reader if you are installing Reader. For step-by-step installation instructions, see Install Adobe Acrobat Reader DC | Mac OS.
Uninstall Acrobat DC or older versions of Reader
- Acrobat Reader
- There is no uninstaller for Reader in Mac. You can directly delete the application from the Applications folder.
Acrobat DC- Choose Applications > Adobe Acrobat DC, select the Acrobat DC Uninstaller, and double-click it.
- Follow the onscreen instructions to uninstall Acrobat.
In the Authenticate dialog box, type the macOS user name and password for an administrator account and click OK.
In case you do not remember your password, refer the Apple document: https://support.apple.com/en-in/HT202860. - The uninstaller removes only Adobe Acrobat files from the system. It does not remove Acrobat Reader files, Acrobat user data, or files that are shared with other Adobe applications.
- There is no uninstaller for Reader in Mac. You can directly delete the application from the Applications folder.
- Do one of the followings to reinstall your application:
- Reader: Go to the Adobe Reader Downloads page and click Install Now.
Refer the article Install Adobe Acrobat Reader DC | Mac OS for detailed instructions.
To install older versions of Reader, refer: Install an older version of Adobe Reader on Mac OS. - Acrobat: Download Acrobat from the Acrobat downloads page. Click the installer to start the installation process.
- Reader: Go to the Adobe Reader Downloads page and click Install Now.
- Start Reader or Acrobat, and choose Help > Check For Updates to install the latest update to your product.
This solution works best for error 1301 but can be used to troubleshoot other updater error conditions. For instructions, see Enabling and using the 'root' user in Mac OS X on the Apple website.
![Why can Why can](/uploads/1/2/6/3/126364742/767946531.png)
After enabling the root user account, log in to the root user account and retry updating Acrobat or Reader.
Solution 3. Update Acrobat Reader and Adobe Acrobat manually
Installers for all supported products also appear on the product download pages (except for the full Acrobat). You can download and manually install these products as follows:
- Open the product.
- Choose Help > About Acrobat or Acrobat Reader.
- Note the version.
- Close the product.
- If you do not have the latest version installed, download the needed installer from the following locations:
- Adobe Reader full installers and updates for Mac OS.
- Adobe Acrobat updates for Mac OS.
6. Click the installer to start the installation process.
![Why Can Why Can](/uploads/1/2/6/3/126364742/693072588.png)
The log file is a file generated and appended to at runtime with status, operational, and error information describing what the Updater is doing. This information helps diagnose runtime problems.
In the case of installation failures, check the updater log file to know the reason of failure.
Log location
Macintosh (Reader): ${HOME}/Library/Logs/Adobe/Adobe Acrobat Reader Updater.log
Macintosh (Acrobat):${HOME}/Library/Logs/Adobe/Adobe Acrobat DC Updater.log
Macintosh (Acrobat):${HOME}/Library/Logs/Adobe/Adobe Acrobat DC Updater.log
Below is a list of few error codes and the suggested steps to try to resolve the errors.
Why Can't I Download Adobe Acrobat Reader Dc On Mac Windows 10
Error | Title | Solution |
---|---|---|
1001-1099, 1100 | Cannot download update files. Please verify that you are connected to the Internet and check for updates again. | Try downloading Reader directly from this page. |
1101-1199, 1200 | Cannot save files to disk. Please check for updates again. | Check for permission issues. Run Disk Utility > Repair Permissions. |
1201-1299, 1300 | Your version of cannot be updated because the application contents have been changed. The update could not be applied because the application contents were modified since the original installation. Please reinstall and check for updates again. | A file has changed or is missing. Uninstall and reinstall the program. |
1301-1399, 1400 | Your version of cannot be updated at this time. Please check for updates again later. | Enable the root user account and check updating the application. |
1401-1499, 1500 | An error occurred. Please check for updates again later. | Restart the Mac and retry. |
1501-1899 | Updater will try again. | Restart the Mac and retry. |
Why Can't I Download Adobe Acrobat Reader Dc On Mac Os
For details on how to configure and troubleshoot the Updater, see the Acrobat-Reader Updater Guide.